Admins can view and update user accounts anytime. This includes editing personal details, changing user roles, or disabling access (e.g., for former employees or paused accounts).
How to Manage a User Profile
Go to Settings > User Management
Find the user you want to manage in the list
Click the three-dot menu (⋮) next to their name
You’ll see two options:
View/Edit Profile
Update Full Name, Email Address, User Role, and User Groups
Disable User (if user is active)
or
Enable User (if user is disabled)
Edit User Profile
When you choose View/Edit Profile, you can:
Change the user's name or email
Update their role (e.g. from Auditor to Admin)
Change or add locations
Modify group assignments to reflect new responsibilities
All changes are saved instantly and apply across the platform.
Disable or Enable a User
Disabling a user prevents them from logging in or being assigned new audits
Enabling a user reactivates their account with previous permissions
No historical data is lost when disabling a user
✅ Use this for former employees, extended leaves, or inactive team members
User Profile Summary
Field | Description |
Full Name | First and last name of the user |
Email Address | Email address of the user |
Status | Enabled, Pending, or Disabled |
Last Login | Shows the most recent login timestamp |
Role | Determines access and visibility |
✅ Best Practices
Keep user profiles updated after promotions or transfers
Disable (not delete) users who leave, to retain audit history
Use meaningful user group names for better visibility
Next article: User Roles in Audit Now →